Our Policies

Service Policy

Personalised and prompt service is of the utmost importance to us. We will notify you as soon as possible if there are any problems or delays in delivery.

The (minimink)® label is owned by Australian company, Minimink Investments Group (ACN 646 785 971).

We can be contacted via email: minimink@minimink.com.au


Return and Exchange Policy

If you are in any way unhappy with your (minimink),® you may return/exchange it under the following conditions:

  1. Must be returned within seven days of receipt;
  2. The (minimink)® product must be as new, ie. unused and undamaged
  3. Email minimink@minimink.com.au with the following details at hand: Your Name, Invoice Number, Reason for Return and Request for Replacement, Exchange or Refund.
  4. You will then be advised of the postal address and a return authorisation number.

If the product has been purchased from one of our retailers it will need to be returned to that retailer if there are any issues.  We can only replace, exchange or refund for products that have been purchased directly from our website.

Please note we are unable to refund the postage/shipping costs as well as gift wrap and these will be deducted from the purchase price regardless of whether postage has been charged or not.

Our return policy does not apply if the product has been used, worn, soiled or damaged.

We reserve the right to refuse a return if these requirements are not met.

If a product has been purchased off a discount or auction site all warranties, exchanges, refunds are waived.

Please advise via email (minimink@minimink.com.au) if you need to return any faulty goods subject to the above conditions.

Privacy Policy

We are committed to keeping your personal data confidential and secure. We do not sell, rent or loan your personal information to any other company. However we do use your personal data to process your order and to provide you with a personalised service. The (minimink)® website is secure.

We use industry standard secure 128 Bit SSL Encryption for online payments.

Ebay, Auction and Online Sites Policy

(minimink)® products may not, without the prior written consent of Minimink Investments Group t/a (minimink)®, be resold or offered for resale at a premium (including via on-line auction sites) either by the original purchaser or any subsequent bearer.  If a (minimink)® product is sold in breach of this condition, its warranty may be cancelled and the bearer of the item may be refused a refund for any defect.  All stockists must be approved by Minimink Investments Group.

No returns, refunds or exchanges can be made on any minimink product that is not purchased from an approved reseller of Minimink Investments Group t/a minimink or that has been purchased from Ebay or an Auction site.

Copyright Policy

All copyright, design rights and intellectual property rights existing in our design and products and in the images, text and design of this website / marketing material are and will remain the property of Minimink Investments Group. Any infringement of these rights will be pursued vigorously.  All images remain the property of Minimink Investments Group and must not be used without prior permission.

Member of Anti Copying In Design